Downloading and Installing RICOH Data Collector

To start monitoring and gathering data from your printers, you must first install the RICOH Data Collector application. If a data collector is not available, the Welcome to RICOH Predictive Insight page is displayed.
To download and install RICOH Data Collector:
  1. On the Install Data Collector to Get Printer Data page, prepare to install RICOH Data Collector to connect to your printer and click Next.
    Install RICOH Data Collector
  2. Check the computer requirements and click Next.
    Install RICOH Data Collector
  3. Check the ports that you need to open and click Next.
    Install RICOH Data Collector
  4. Check the URLs that need to be whitelisted from your firewall in order to be accessible for the data collector. Click Next.
    Install RICOH Data Collector
  5. On the Download & Install Data Collector page, click Download Data Collector for Windows or click here for Linux.
    Download RICOH Data Collector
  6. Save the installation file to your computer.
    The procedure for saving the file depends on the web browser.
  7. Launch the installer as an administrator on a Windows system or as root on a Linux system.
  8. When the installer is displayed, select a language and click OK.
  9. In the Welcome dialog box, click Next.
  10. In the License Agreement dialog box:
    1. Read the license agreement.
    2. Click I accept the terms of the License Agreement.
    3. Click Next.
  11. In the Install Folder dialog box:
    1. If you want to change the default installation folder, click Choose.... Go to the folder where you want to install RICOH Data Collector and click OK.
    2. Click Next.
      Note:
    • If you want to restore the default installation folder, click Restore Default Folder.
    • Make sure that the installation path for RICOH Data Collector contains only characters from the same code page as the operating system.
    • Make sure that the specified installation location contains the recommended disk space for installing and running RICOH Data Collector.
    • On Linux, the default installation location, /opt/RICOH/DataCollector, cannot be changed.
  12. In the Shortcut Folder dialog box:
    1. Specify where you want to create the product icons.
    2. Click Next.
  13. In the Proxy Settings dialog box:
    1. Review and update the information, if necessary. The installer attempts to detect automatically your system proxy configuration.
    2. Click Next.
  14. In the Cloud Connection dialog box:
    1. Review the list of required domains.
      Check the connection status for each domain:
      • A check mark indicates the domain is reachable.
      • A red X indicates the domain is not reachable.
    2. The system displays a warning message when one or more domains are unreachable.
      Note: The installation will still continue, but it is recommended that all domains are accessible to ensure full functionality.
    3. Click Next.
  15. In the Automatic Updates dialog box:
    1. Enable or disable automatic RICOH Data Collector updates.
    2. Select a start time from the drop down list to define when updates begin.
    3. Select the time zone that applies to the scheduled update time.
    4. Choose the day or days when automatic updates should run.
      Note: You must select at least one day of the week. Otherwise, an error will occur and updates will not be scheduled.
    5. Click Next.
  16. In the Configure ports dialog box:
    1. Enter the port numbers for the RICOH Data Collector web server and the database server. You can change the default port number if you are already using the port.
    2. Click Next.
  17. In the Summary dialog box:
    1. Review the information you provided.
    2. To go back and edit the information you provided, click Previous.
    3. To proceed, click Install.
  18. After the installation is complete, select the Open RICOH Data Collector check box to open the application.
  19. Click Done to close the installer.
After you install and configure RICOH Data Collector, it might take up to 30 minutes for the collected data to be available in the Dashboards tab.
Parent topic: Getting Started with RICOH Predictive Insight