Reset multifactor authentication status

If a user loses access to their phone, they cannot log in to RICOH TotalFlow Cloud. To prevent unauthorized access, you can reset the enrollment status for the user, so they can re-enroll when they replace their phone.
Make sure users know that they must inform you if they lose or replace their phones.
To reset the multifactor authentication status for a user:
  1. Log in to RICOH TotalFlow Cloud and open the Users tab.
  2. Right-click the user row and select Reset MFA.
  3. Let the user know that they can set up the authenticator on their new phone when they are ready.
The user's multifactor authentication enrollment is cleared. The next time they sign in, they are prompted to register an authenticator app again.

Related information:

Getting Started with RICOH TotalFlow Cloud for Administrators
Enabling multifactor authentication
Parent topic: Security