Getting Started with RICOH TotalFlow Cloud for Users

Users of RICOH TotalFlow Cloud applications fall into a variety of roles from business intelligence analysts to print shop operators.

Most users have access to one RICOH TotalFlow Cloud application. You can also update details about your own user ID and your password.

To get started with RICOH TotalFlow Cloud applications as a user:

  1. Open the email that you received from RICOH TotalFlow Cloud.
    When your user ID is created, you receive an email inviting you to sign in and start to use RICOH TotalFlow Cloud applications.
      Note:
    • The email invitation expires after seven days. If you click the link after the invitation expires, an error page opens and a new email invitation is sent to you automatically.
      Important: Only click the Resend invitation link on that page if you do not see a new email from RICOH TotalFlow Cloud within 15 minutes.
  2. In the email, click Set up your Ricoh account.
    The Welcome page opens in your default web browser, initially displaying the Terms and Conditions of Use.
  3. Review the Terms and Conditions of Use and click I accept to continue.
  4. Type a password in the New password and Confirm password fields, then click create password.

    Passwords must be more than eight characters long and meet the criteria listed on the page.

  5. If multifactor authentication is configured for your company's account, set up an authenticator app to work with RICOH TotalFlow Cloud. Follow the prompts on the screen.
    1. Open an authenticator app on your phone. TotalFlow Cloud supports standard Time-based One-Time Password (TOTP) compliant authenticator apps that use the HMAC-SHA1 algorithm, such as Microsoft Authenticator, Google Authenticator, and Authy.
    2. Scan the QR code on the Set up authenticator page.
      If you cannot scan the code, type the key that displays next to Can't scan? Enter this key in your app into your authenticator app instead.
    3. Enter the six-digit code that displays in the app in the Verification code field.
    4. Click Verify.
      Note:
    • From this point forward, you must enter a code from your authenticator app every time you sign in to TotalFlow Cloud. If you lose access to your phone, inform an administrator so they can reset your account. When you have a replacement phone, set up the authentication app again.
  6. After you set your password and, if necessary, set up your authenticator app, you are logged in to the application that you're authorized to access.
  7. Take action on cookie settings.
    TotalFlow Cloud applications use cookies, some of which are required. Review Managing cookie settings to learn more about cookies and the actions you can take.
  8. Familiarize yourself with the application interface. Review these topics as they apply to you:
  9. Learn about the components of your system.

Related information:

Signing in to RICOH TotalFlow Cloud for the First Time
Parent topic: Getting Started with RICOH TotalFlow™ Cloud