Resetting an expired password

When your password expires, you receive an email from RICOH TotalFlow Cloud to help you reset it.
To reset an expired password:
  1. Open the email that you received from RICOH TotalFlow Cloud.
  2. Click Sign in to your account.
    The sign-in page opens in your default web browser.
  3. Attempt to sign in using your existing credentials.
    Enter your email address and password and click Sign in.
    A Password expired page opens.
  4. Check your email and look for a new message from RICOH TotalFlow Cloud.
    The email usually arrives within 15 minutes. Wait at least 15 minutes before clicking Resend email.
  5. In the email, click the Reset password button.
    A new browser tab opens to the Password expired page with the value for Verification code filled in.
    Note: If a new browser tab doesn't open, copy the verification code from the email and paste it into the Verification code field in your existing Password expired tab.
  6. Enter a new password in both password fields and click Change password.
    Your password is updated and the system signs you in.
  7. If your account has multifactor authentication set up, use your authenticator app to complete the sign in process.
Parent topic: Security