Revoking the License Key

The Self-service License Key Revoke System (SSR) is designed to permit Ricoh customers a method to move license keys between systems and recover from system failures. If you must revoke more than 2 keys from the same EID, contact your local Ricoh Support team for assistance.
To revoke the license key:
  1. Run the license management tool Line2PdfPlusLicenseManager.jar located in the license_installer folder where Line2Pdf Plus is installed, and follow the installation steps.
  2. Select the path where your transform is installed.
  3. Then, select Revoke License - Remove the current license file from the system. and click Install.
  4. Select the location that you want to use for your current license, then click Next.
  5. You are instructed to visit https://dl.ricohsoftware.com/?revoke to revoke your license.
  6. Click the Self-Service Revoke button.
  7. Select one of the 3 available revoke methods from the Revoke By list:
    Entitlement ID (EID)
    The EID that you must revoke for the software reporting a license violation condition.
    Activation ID (AID)
    The AID is necessary when you only must revoke a single set of keys for 1 EID. For example, if you accidentally activated using the wrong system fingerprint and have the AID string available.
    License Key File Upload (license.key file)
    Best general-purpose option for resetting all EIDs installed for a specific product on a given server. You can select a license.key file.
  8. Depending on your selection from the Revoke By list, enter the EID, AID, or upload the key file in the Enter your EID, Enter your AID, or Upload Your License File (Max file size, 150 KB) fields.
  9. Enter your company name in the Company Name field. Make sure to use the same the company name used in the original EID email.
  10. To receive the revoke details, enter your valid business email address in the Business Email Address field.
  11. Click Submit.
    After 30 seconds, you receive a notification on the website. If your request could not be approved automatically and requires review, you receive an email from the reviewer within the next few business days.
      Note:
    • Depending on the network speed or processing time, it may last up to 90 seconds until you receive the notification.
  12. Return to the license management application and click Next.
  13. Review the summary and click Install.
    You will see a message that the license was successfully revoked.
  14. Click Done.
Parent topic: Installing the Line2PDF Transform