Configuring Tomcat memory allocation

Encrypted files require substantial memory allocation on the system hosting InfoPrint Manager. The exact amount of memory depends on the number and structure of the files.

If problems occur when viewing files exceeding 2 GB in size, update the setenv configuration file at PROGRAMDATA/Ricoh/InfoPrint Manager/ipmws/bin/setenv.bat. Adjust this option:

set CATALINA_OPTS=-server -Xms2048m -Xmx2048m

to a size appropriate for your configuration. The –Xmxset maximum Java heap size and the –Xmsset initial Java heap size parameters ensure that the Java virtual machine does not run out of memory. Both –Xmx and –Xms should be set to the same value.