Creating and editing notes

You can create, edit, and delete messages in RICOH ProcessDirector to communicate status across shifts, announce system maintenance, or any other messages you need to post in the application. Your coworkers can respond with reactions and replies to facilitate dynamic conversations.
  • To open and close the Notes panel, click Notes from the banner at the top of the page.
    • A red bullet on the icon indicates unread notes.
    • A red bullet with an @ symbol indicates unread notes where you are mentioned.
  • To post a note:
    1. Click Add a note and enter your message.
      • To mention a coworker, type @ followed by their User name or Display name.
      • To mention an object, type # followed by its name.
    2. Click Post note to submit your message.
  • To edit your note:
    1. Hover over the note and click Edit.
    2. Make the changes and click OK to save.
  • To reply to a note:
    1. Hover over the note and click Reply.
    2. Enter your response and click Post note to submit.
  • To narrow down the notes, use the filter option to quickly retrieve specific past communications.
    You can also narrow down results by selecting a mention (@user_name) or an object to view only the messages related to that person or object.
  • To remove a note or a reply:
    1. Hover over the note and click Remove.
    2. On the confirmation dialog, click OK.
  • To remove multiple notes:
    1. Click the three dots at the top of the panel and select Remove all displayed notes.
    2. On the confirmation dialog, click OK.
        Note:
      • Only the notes currently visible in the Notes panel are deleted. You cannot manually select multiple notes for selective deletion; this action removes all visible notes at once.
    Note:
  • To maintain a clean and organized system, notes are automatically deleted after a predefined expiration period to make sure only relevant content is retained.
  • RICOH ProcessDirector creates a record of the removed notes in the audit files.
  • Notes are accessible exclusively within the RICOH ProcessDirector interface and are not distributed through external channels such as email or third-party messaging systems.